gee99's Privacy Policy

1. Introduction and Scope

gee99 ("we", "our", or "platform") provides a safe and reliable online gaming service for players in Bangladesh. This privacy policy ("policy") describes how gee99 collects, processes, stores, and protects your personal information.

By using the gee99 website (https://gee99.lat) to create an account or by using any of our services, you are considered to have accepted all terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies to all visitors to our website, registered members, and anyone who contacts our customer service or live chat.

2. Information We Collect

gee99 may collect the following types of information from you for various purposes:

2.1 Identity and Contact Information

• Full name and date of birth (for age verification — confirming 21+ years)
• Email address
• Residential address in Bangladesh
• National ID or passport number (when identity verification is required)

2.2 Account and Transaction Information

• Username and password (stored in encrypted form)
• Deposit and withdrawal history
• Payment method details (last four digits of bKash, Nagad, Rocket, or Upay account numbers)
• Betting and gaming history
• Bonus and promotion usage records

2.3 Technical Information

• IP address and device type
• Browser type and version
• Operating system information
• Website access time and date (BST, UTC+6)
• Cookie and local storage data
• Page visits and navigation patterns

2.4 Communication Information

• Messages and enquiries submitted via live chat
• All correspondence sent by email
• Complaints or requests submitted to customer service

3. Purpose of Using Information

gee99 uses your personal information only for the following legitimate purposes:

• Creating accounts, verifying identity, and confirming age of 21+
• Providing services and processing transactions as requested by you
• Completing secure financial transactions via bKash, Nagad, Rocket, and Upay
• Preventing fraud and unauthorised account use
• Providing customer support and resolving technical issues
• Sending you important account notifications
• Improving our service quality and user experience
• Ensuring responsible gaming and identifying problematic playing patterns
• Complying with applicable laws and regulations

We never sell your information to third parties for marketing purposes without your consent.

4. Information Sharing and Disclosure

gee99 does not share your personal information with third parties, except in the following limited circumstances:

4.1 Service Provider Partners

We share only the information necessary to deliver services with trusted technology and payment service partners. These partners are bound to follow the same strict privacy standards as we do.

4.2 Legal Obligations

We may disclose information when required by a valid order from a competent judicial authority or by legal necessity. In such cases we will try to notify you as early as possible.

4.3 Corporate Changes

If gee99 undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity. In that case the new entity will be bound to comply with all terms of this privacy policy.

4.4 Security and Protection

Information may be shared with relevant authorities to identify and prevent fraud, money laundering, or other illegal activity.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the gee99 website. Cookies are small text files stored in your browser that help improve the functionality of our website.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, ensure security, and remember your preferences.

5.2 Functional Cookies

These cookies remember your language preferences and other personalisation settings, which improves your user experience.

5.3 Analytical Cookies

These cookies help us understand how users interact with our website. This information is collected anonymously and is used to improve service quality.

You can disable cookies through your browser settings. However, this may affect some functionality of the website.

6. Data Protection and Security

gee99 takes industry-standard technical and organisational measures to protect your personal information:

• 256-bit SSL (Secure Socket Layer) encryption is used for all data transmission
• Passwords are never stored in plain text — strong hashing algorithms are used
• Payment information is processed in an industry-standard secure environment
• Suspicious activity is automatically monitored to prevent unauthorised access to accounts
• Security measures are regularly reviewed and updated
• Staff are trained in data protection and access to information is limited on a need-to-know basis

However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to ensure the highest level of protection, an absolute guarantee of data security cannot be given.

7. Data Retention Period

gee99 retains your personal information only for as long as necessary. Retention periods are determined as follows:

• Active account data: for the entire duration the account remains active
• Financial transaction records: at least 5 years after account closure (legal requirement)
• Identity verification documents: for as long as required to meet legal obligations
• Customer service communications: up to 2 years after the issue is resolved
• Cookie data: from end of session up to a maximum of 2 years, depending on the type of cookie

After the above periods we securely delete or anonymise your information.

8. Your Rights and Controls

You have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the personal information we hold about you at any time.

8.2 Right to Rectification

If the information we hold is inaccurate or incomplete, you may request that it be corrected or updated.

8.3 Right to Erasure

Where consistent with legal obligations, you may request that your personal information be deleted.

8.4 Right to Object to Processing

In certain circumstances you may object to the processing of your information or request that it be restricted.

8.5 Withdrawal of Consent

You may withdraw any consent you have given at any time. However, this will not affect the lawfulness of processing carried out before the withdrawal.

To exercise these rights, contact us via live chat or email. We will process your request within 30 days.

9. Protection of Minors

gee99 is operated exclusively for individuals aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21.

A strict age verification process is followed at the time of registration. If we become aware that we hold information belonging to a minor, we will immediately close that account and securely delete the associated information.

If you become aware that a minor is using our platform, please contact us immediately.

10. Policy Changes and Updates

gee99 reserves the right to change or update this privacy policy from time to time. When changes are made:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed
• Registered users will be notified by email of any significant changes
• Continued use of the service after changes will be considered acceptance of the new policy

We recommend that you visit this page regularly so that you are always informed of the latest information.

11. International Data Transfers

gee99's servers and technology infrastructure may be located in various countries. Your information may be processed or stored outside Bangladesh. In such cases we ensure that:

• Transferred information receives the same standard of protection as described in this policy
• Data processing partners meet our privacy standards
• Relevant international data protection standards are followed

12. Responsible Gaming and Data

gee99 analyses your gaming data to ensure responsible gaming. The purpose of this analysis is to:

• Identify potentially problematic playing patterns and provide timely support
• Properly enforce the limits and restrictions you set for yourself
• Appropriately action self-exclusion requests

To learn more about responsible gaming, visit our Responsible Gaming page.